Bouncy Castle Hire Terms and Conditions
Product Safety Rules.
It is the responsibility of the person/s hiring the equipment to ensure that all reasonable steps are taken to avoid injury or cause damage to the equipment.
Please ENSURE that the following safety instructions are followed:
1. responsible adult must be supervising the equipment at ALL times. No person under the influence of drink or drugs should supervise or operate the equipment.
2. Always ensure the equipment is not overcrowded, and limit numbers according to the age and size the MAX limits are small children 8 number and big children / adults 4 number using it at any one time. Always avoid a mix of large and small persons at the same time. Please follow the instructions given and the instructions on the safety label of the inflatable.
3. DO NOT allow anyone to bounce on the front safety step as children could easily bounce off the inflatable and get hurt. The step is there to assist users to get on and off!!
4. Ensure that no person with a history of Heart, Neck or Back Problems, High Blood Pressure, Joint or Bone weakness or any person with a history of known medical disabilities are allowed to use the equipment. Also, any person who feels unwell should be removed immediately.
5. ALL shoes, glasses, jewellery and badges MUST be removed before using the equipment.
6. Children or Adults are to be clothed appropriately and ensure that nothing can fall out their pockets during usage.
7. NO face paints, badges, party poppers, streamers, silly string, food, drink, sweets, chewing gum, pets, toys, barbecues, smoking, shoes, glasses or sharp objects, soap are to be allowed on or near the equipment. This will avoid both choking hazards and potential soiling or staining of the castle. This charge is normally £50 but may be more depending on the severity of the soiling. Any soiling damage will be charged as per contract
8. Fixing of balloons, banners, signs, decorations or similar are NOT allowed on the castle, unless by carried out by Once Upon a Dream or one of there approved suppliers using approved fixing methods, as this can stain and damage the castle.
9. If balloons, banners, signs, decorations or similar as fixed to the castle by Once Upon a Dream or one of there approved suppliers these SHALL be carefully removed, avoiding damage to the castle prior to deflation or turn off of the blower.
10. Dogs, Cats or any other animals are NOT allowed on the castle, they should be kept under control and at a suitable distance from around the castle at all times, Example an excited dog may bite it because of the movement during use.
11. Climbing, hanging or sitting on side walls is DANGEROUS and MUST NOT be allowed.
12. Try to avoid large children and small children from using the inflatable at the same time. Some children may require strict supervision.
13. Children or Adults should NOT be pushing, colliding, fighting, attempting somersaults, wrestling, running or behaving in a manner likely to cause injury, damage or distress to others or the equipment, they should be removed from the castle to prevent injury or damage to themselves or other parties including equipment.
14. DO NOT allow anyone to be on the inflatable during inflation or deflation as this could damage both the equipment and injure the user.
15. We require a passageway of at least 3ft wide to deliver your castle and the grass area needs to be reasonably flat and clear of ALL objects including garden toys, furniture, etc. including dog mess and the like.
16. Our castles are all 15ft (4.6m) x 15ft.(4.6m) square with a fixed front safety step of 6ft (2m). Therefore we will need a grassed area of approximately 21ft (6.4m) x 27ft (8.2m). This is to safely secure the castle and ensure a safety zone of 6ft (2m) around the equipment is obtained and should be kept clear at all times and use all anchors provided.
17. In the interest of safety, it is imperative that we drive anchoring stakes into the ground to secure the castle. Our stakes will penetrate to a depth of approx. 300mm, so there should be no problem with us damaging underground pipes or cables because these supposed to be deeper than this. If we do inadvertently cause damages to underground services, we cannot be held responsible for repair.
18. Periodically check that the stakes used to peg down the castle are in place and secure.
19. It is strongly recommended that the inflatable should not be used in high winds or wet conditions and should be switched off. After rain showers, any wetness, including bubbling (which is normal) can be dried with the aid of a towel.
20. The inflatable should not be used if it becomes wet on the jumping area. If no shower cover is fitted and in the event of rain, the unit must not be used.
21. If the inflatable is not being used for any part of the day, please switch the blower off at the mains, this will assist in ensuring that the equipment is supervised and will also reduce your electric bill!
22. In the event that the blower stops working, ensure ALL users exit the inflatable immediately. Make sure the blower tube has not come loose, the deflation zip is still closed and that nothing is obstructing the blower tube or vents. Failing all this, please contact us for possible further assistance.
23. Always use the plug provided. Only use electrical equipment supplied by us, as all electrical equipment is fully tested to the appropriate Health and Safety Guidelines by a qualified electrician and fitted with British Standard approved connections. These connections are splash proof and can be left out in wet weather although do not allow them to become submerged in water.
24. Do not allow any person to interfere, adjust or repair any electrical item, even if qualified to do so. Failure to do so may result in additional cost for the replacement or repair of damaged parts.
25. The fan which keeps the castle inflated is a demanding electrical appliance, we cannot be held responsible for inadequacies in your power supply which cause it to overheat and subsequently cut-out.
26. Any damage to equipment caused by misuse, neglect, loss or failure to follow these conditions, shall deem the Hire person is liable for full repair or replacement costs in addition to any loss of business as a result of such loss or damage as per hire contract.
27. If weather conditions are unpredictable on the day of your booking, we will telephone you that morning and confirm whether you wish to go ahead with the booking, or cancel and rearrange for a future date, at no additional cost.
It is essential that these rules are adhered to in order to protect the equipment and those using it.
Should there be any questions/issues regarding this, please contact us and resolve them prior to rental.
You MUST deflate the unit if the wind exceeds Beaufort Scale 5. 19 - 24mph. For information see www.metoffice.gov.uk
You MUST ensure that the safety step is for Walking on and off. The safety step is NOT for bouncing on.
WE HOPE YOU HAVE A FUN, SAFE AND ENJOYABLE DAY!